Frequently Asked Questions
We always provide our customers with the fastest and most convenient shipping option. Qualifying orders are eligible for same-day service.
Usually, we can deliver a casket to the funeral home of your choice the next day by air or ground transportation. We are partners with many transport companies (Delta, United, FedEx, UPS, Saia Freight, and many more) and always offer the best prices and delivery options for our customers in the USA.
We offer free 1–2 day delivery for customers in California, as well as expedited ground shipping to most U.S. cities.
Standard delivery hours are 9am to 5pm Local Time. You can also choose the “Time Critical” delivery by 12 pm or by 5 pm (Local time) if it is necessary.
We also offer expedited shipping and next‑day shipping options.
Please refer to our Shipping Information page to get more details, or call us at (800)950-4042 for any assistance.
**Orders must be placed by 1 pm (cut-off time) to guarantee next-day delivery. Orders placed on Friday (after 1 pm), Saturday, or Sunday may be processed on the following Monday.
To place an order, please provide the name and address of the funeral home or mortuary, the date of the service or viewing, and the name of the deceased.
After placing your order, we will take care of the delivery. If we have any questions, we will contact you.
The process of ordering a casket from us is simple. On our website, you can view all available caskets with prices and descriptions. If you have any questions, our toll‑free call center is open 24 hours a day, seven days a week, to assist you. For payments, we accept all major credit cards or PayPal.
After you place the order online, our customer service will contact you to confirm all the necessary details. Our representatives will then contact your funeral home to arrange delivery with them. We will ship the casket on the same day or the next day if you have placed your order after the cutoff time. We aim to make the process as easy as possible.
We charge sales tax on orders shipped within California. We do not charge sales tax on orders shipped outside California. This is required by law. Please keep in mind, that in the case if you buying the casket from the local funeral home, they will charge you the normal local sales tax also. We are selling the same caskets as the funeral homes, the only difference is our prices are on average 3 to four times lower than in any funeral home, as well as applicable sales taxes.
In our inventory, we always have a variety of wood caskets, both solid wood and veneer caskets, 18- and 20-gauge metal caskets, stainless steel caskets, cremation caskets, oversized caskets, and child caskets. We have the lowest prices in the country.
We only work directly with factory manufacturers, and we do not use any intermediaries or resellers. Therefore, we can give our customers the best price for all the products.
All products sold by Trusted Caskets are thoroughly inspected by the manufacturers before shipping to us. We also always check all the caskets we sell before shipping them to our customers. If you are not satisfied with the quality, receive the wrong product, or receive a damaged or defective product, you can contact us to resolve the issue. We are always happy to help our customers.
** Please check our return policy.
For our customers, www.bbb.org (Better Business Bureau) accreditation means extra assurance to you that Trusted Caskets follows the strict business practice. Our company is committed to making your online purchase safe and efficient. Trusted Caskets is committed to delivering your casket in good condition and on time to your chosen destination.
No, currently we don’t sell vaults.
We offer free standard ground shipping within California. The shipping fees for other than CA locations are based on the delivery location. Please see the shipping information page.
Please take a look at our Return Policy
In Southern California, we deliver using our dedicated drivers. Additionally, depending on customer time requirements, we ship our caskets via ground transportation or air freight companies. In the cases of time-critical orders, we use one of the major air cargo companies like Delta or United to fit the time frame expectations of our clients. We always use the fastest available option. All shipments are processed manually by one of our experienced specialists.
We always recommend delivering the coffin directly to the funeral home. This significantly reduces delivery time and means you do not need to worry about packaging or storage.
** Please note: Delivery to rural areas or residential delivery may take a longer time and can be subject to additional costs.
For assistance, please email us at info@trustedcaskets.com or call (800)950-4042, and one of our customer service representatives will help you as soon as possible.
We accept all major credit cards, debit cards, bank wire transfers, and online payments via PayPal.
Under the Federal Trade Commission’s Funeral Rule, funeral homes cannot refuse coffins from third‑party sellers. Funeral homes have no choice but to accept any caskets you chose, whether from a third party vendor or not. Additionally, funeral homes are not allowed to charge any extra money for the use of caskets from a third-party vendor. You can use our caskets in any funeral home.
Federal Trade Commission, official website: https://www.consumer.ftc.gov/articles/0300-ftc-funeral-rule
The exterior measurements of the most common size for a casket are about 24 inches deep, 27-1/2 inches to 30-1/2 inches wide, and 81 inches in length. In addition, we offer oversized caskets for sale.
Because it takes business away from them and they often use a large margin for the coffins they are selling, they might try to dissuade you from buying a coffin online or from a third-party seller.
However, according to the Federal Trade Commission's rules, you have the right to buy a coffin from any third-party seller, and, in most cases, it will help you save a significant amount of money.
It is not necessary to mention that you are going to buy a casket from a third-party seller and this does not violate the rules of the Federal Trade Commission. We recommend you request GPL (General Price List) first, which a funeral home must provide to you by law, and only after receiving the prices for all of their services, inform them that you are planning to buy a casket from a third-party seller. This is not a violation in any way and will allow you to save a decent amount of money.
The gauge number indicates how thick the metal is. The lower the gauge-number, the thicker the metal is.
A casket with a gasket is considered sealed because it has a shaped piece of rubber around the lid that keeps water and air out. A not-sealed casket has no gasket and has only a latch to hold the top of the casket in place. We would recommend the sealed casket if you are transporting the deceased across the state line or transporting by air, sea, or train.
Our caskets are packaged in a Styrofoam and a cardboard box. Our packaging is designed specifically to protect the casket from damage during transportation. Most funeral homes do not require that you dispose of the packaging for the delivered casket. In rare cases, some funeral homes may require the customer or transportation company to dispose of the packaging of the delivered casket. If the funeral home has such a requirement, please let us know at the time of purchase or before shipping, and we will take care of the packaging. If we are not informed of this disposal requirement prior to purchase, we cannot instruct the driver to remove the packaging. In addition, you have an option to do it yourself. At the time of delivery, you can take away the packaging and dispose of it yourself. The packaging can be easily folded, then taken away, and disposed of.
Yes, we offer both standard and oversized caskets.
Yes, we offer a variety of caskets for cremation. Keep in mind, almost all of the wood caskets can be used for cremation. However, you should check this with the crematory first in the case if the casket you selected has metal parts. In our experience, most crematories have no problem removing metal parts after the cremation process.
There are several retailers who sell caskets online. At our shop, you will have the possibility to scroll through a large variety of models, with costs covering budgets of all sizes. Free, fast shipping and friendly customer service are some of the key reasons customers choose us.
At Trusted Caskets, you can find models starting at as low as about $1000, with the average price for the most popular funeral casket models two times lower than the funeral home's prices.
There is no straight answer, as there are many things to consider. The best casket should match the deceased's personality and come with a price that matches your budget. The coffin should have features that the family appreciates the most (outside material, fabric for the interior, handles, color, etc..) without emptying your wallet. The overall quality counts the most, so make sure you never rush to buy at first sight. Many models are available, so take time to select before placing the order.